Over my life I have learned that the true personality or identity of any organization is merely a reflection of its people. Your staff beginning at the front desk or whoever answers the phone, to Bill and your field people have impressed me. They reflect knowledge, experience, professionalism, attention to detail, energy and a strong work ethic. These qualities including outstanding communication skills are a rare combination reflecting excellence. You have a remarkable team and I appreciate the way you have handled my problems and I thank you.